What to Expect

Your general practice veterinarian may refer you and your pets to NSVSC for a variety of reasons. Typically, you will have a consult with the appropriate specialist, who will work with you and your regular vet to devise a diagnostic and treatment plan.

Depending on the complexity of the case, you may return to NSVSC for follow-up appointments, or you may be directed back to your regular vet. In any case, your regular vet will receive both verbal and written reports detailing clinical findings, procedures, diagnosis and treatment recommendations. Where appropriate, additional information of interest will be provided – useful references, comparisons with similar conditions in humans, prognoses, etc.

If you are in an emergency situation now please come directly to 63 Herbert Street, Artarmon. If possible, please call ahead on 02 9436 4884 and advise that you are on your way.

For more general information, when presenting to the emergency service, an initial assessment and/or brief examination of your pet will be performed by a veterinarian or experienced nurse to determine whether or not your pet is in a stable condition. Pets determined to be stable may remain with you until a veterinarian is available for a full consult. Less stable or critical pets will be taken immediately to the treatment area of the hospital (which is closed to anyone other than staff) for further evaluation and urgent treatment. The veterinarian will consult with you as soon as they have assessed your pet.

Common Emergency Services & Procedures

  • Canine and feline blood bank
  • In house laboratory diagnostics for immediate critical results
  • Imaging – radiographs, CT, ultrasonography, endoscopy, MRI
  • Emergency medical treatment including management of diabetic crises, neurological events, tick paralysis, toxicities, urethral / ureteral obstruction, etc.
  • Emergency surgical procedures including wound repair, GDV (bloat), foreign body removal, caesarian sections, spinal surgery, etc.
  • In-hospital pharmacy
  • Top of the line ventilation / respiratory therapy capabilities
  • Advanced monitoring capabilities for critical cases
  • Highly skilled and experienced team of veterinarians and nurses to provide exceptional levels of care in stressful situations
  • Liaison with veterinary specialists for comprehensive case management

Your appointment with a specialist vet will be referred from a primary care vet. This may be an initial consult to find out more about your pets situation, or a direct referral for medical work.

If you need to get a referral you can contact our primary care facility North Shore Vet Hospital (link to www.northshorevet.com.au) or a veterinarian local to you.

We perform surgery Monday to Saturday and are staffed 24/7 for out-of-hours emergency.

If surgery is required you pet will typically be fasted for 24 hours, then kept with us for 24 – 48 to perform procedures and monitor recovery. Our staff will let you know admission procedures and if there are any requirements specific to your pet.

Where needed there will be follow-up appointments to check progress or we will direct you back to your primary care vet.

If you have questions or concerns always feel free to contact us

Your Pet Could Be a Hero!

Your dog or cat can provide life-saving assistance to another pet that is sick or injured. Due to the nature of cases we see, the demand for blood products is always high. Unlike for humans, dogs and cats do not have a blood bank. We rely on the help of willing canine and feline volunteers to help those animals in need. Give your pet the chance to be a hero!

There are benefits to being a blood donor, such as free laboratory tests to ensure the pet’s health status and the safety of the blood for donation, a complete physical exam, and a gift of gratitude for you and your furry friend.

Our furry heroes must have certain physical and temperamental characteristics to be considered for the blood donor program. These include:

  • Good disposition and able to tolerate venipuncture and restraint
  • Weigh at least 22kg (dogs) or 4.5kg (cats)
  • Never have received a blood transfusion
  • Ideally 1-8 years of age
  • Current vaccination status
  • On heartworm preventative
  • Should not be taking any medications that could pose a problem for the recipient
  • Be of good general health

If your pet meets the above criteria, an examination and comprehensive blood tests will be performed to ensure suitability.

To enroll your pet in NSVSC’s blood donor program, or for more information, submit the form below and one of our nurses will be in touch.

Links to educational resources;

If You Need Specialist Care Contact Us



MON – FRI 9am – 6pm
SATURDAY 10am– 12pm
SUNDAY Emergency Only
WE NEVER CLOSE  – Open 24/7 for emergency care